REFUNDS & RETURNS
All of our candles are handmade with YOU in mind. Due to the nature of our products we cannot offer refunds or returns.
If you have any questions or concerns about any of the products you have ordered, or feel like you have received a defective product, please send an email to firstname.lastname@example.org containing your order number, a picture of the product, and any additional information.
We understand that shopping for scents online is not an easy task, however, we give a detailed description of each scent in hopes of creating a clear expectation of each products fragrance.
We can offer an exchange for any unburned candle with 7 days of the delivery date, however, the candle must be returned in its original packaging, and you will be responsible for all associated shipping charges, plus an additional 15% restocking fee.
To complete your exchange, we will need to know:
- Your Order #
- Which items you would like to exchange
Next, we will send you an invoice for the restocking fee, return shipping charges, and the replacement/exchange shipping charges. Once the invoice has been paid, we will send you a shipping label to use to return your product. Once the product has been received by The Kindling Wick Candle Co, your exchange order will be processed and your new product will be shipped out to you.
Any products that are damaged or missing parts for reasons not due to our error will not be eligible for an exchange.
Any discounted "sale" items that were purchased are final, and are not eligible for return, refund, or exchange.
We inspect every order before it is packaged up and sent to you, however, occasionally mistakes may happen! If you are ever missing an item that you ordered, or if you have received the wrong item please send an email to email@example.com containing your order number, a picture, and any additional information and we will send out the correct items to you promptly at no extra charge.